Effective Date: September 2026. Please review this document carefully. It outlines what to expect from us, your responsibilities, and how we protect your safety and privacy.
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Minnesota law requires home care agencies to use an Electronic Visit Verification (EVV) system to confirm that scheduled visits actually happen, at the right time and place. Abriva uses Pavillio EVV for this purpose.
When a caregiver arrives for a visit, they check in using the Pavillio app, and check out when the visit ends. This confirms the date, time, and location of care.
Your caregiver will use their phone to clock in and out during each visit, typically from inside or right outside your home. EVV does not track your caregiver's location outside of scheduled visit times.
Family members or authorized representatives who want to view visit information may be able to use the Pavillio app as well. Ask our office if this applies to your care plan.
If you ever have questions about a visit record, you or your case manager can contact our office directly at (763) 237-6351.
Abriva is committed to protecting your health information. We only use or share it to provide your treatment, obtain payment for your care, and run necessary health care operations. For more information about HIPAA and patient rights, visit the U.S. Department of Health & Human Services (opens in new tab).
You may express a concern about your privacy directly to Abriva or to the U.S. Department of Health and Human Services, and you will never be retaliated against for doing so.
We want to know if something about your care doesn't feel right. You're always welcome to talk with any staff member you're comfortable with, and you may ask for help putting your concern into writing at any time.
Response Time: Grievances affecting health and safety are responded to promptly. All other complaints are responded to within 14 calendar days and resolved within 30 calendar days.
Our staff are trained to closely observe and promptly report changes in your condition to your supervising nurse. If an incident occurs (like a fall, injury, or medication error), it must be documented immediately.
Family members will be informed when appropriate, and a detailed report will be completed and reviewed to ensure your continued safety.
For your safety, Abriva caregivers follow strict medication protocols. Never share medications, and always store them securely. For information on safely disposing of unused or expired medications, visit the DEA Drug Take-Back Program (opens in new tab).
A Health Care Directive allows you to name someone to make health care decisions for you if you become unable to do so. For official Minnesota forms and information, visit the Minnesota Board on Aging (opens in new tab).